clubAIMEE ("clubAIMEE," "we," "our," or "us") is committed to protecting the privacy of private club operators, club staff, and club members who interact with our AI Concierge platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, including our website at clubaimee.comand our AI Concierge messaging platform (collectively, the "Services").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.
1. Information We Collect
Information You Provide Directly
When a club or its members interact with clubAIMEE, we may collect:
- Name, email address, and phone number submitted through contact or demo request forms
- Club name and role (e.g., General Manager, Member Services)
- Messages, inquiries, and requests submitted through our AI Concierge platform
- Any other information you voluntarily provide to us
Information Collected Automatically
When you access our website or platform, we may automatically collect:
- IP address and general geographic location
- Browser type and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and usage data
SMS and Messaging Data
If you or your club members opt in to receive SMS communications through the clubAIMEE AI Concierge, we collect:
- Mobile phone number
- Message content sent to and received from the AI Concierge
- Opt-in and opt-out timestamps and preferences
- Interaction history used to improve response accuracy
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve the clubAIMEE AI Concierge platform
- Respond to inquiries, service requests, and member questions routed through the platform
- Send transactional SMS messages related to club operations (reservations, events, service updates)
- Provide club leadership with operational intelligence and member interaction analytics
- Schedule and conduct product demonstrations for prospective club partners
- Comply with applicable legal obligations
- Detect, prevent, and address technical issues or misuse
We do not sell, rent, or trade your personal information or your members' personal information to third parties for marketing purposes.
3. SMS Communications
By providing a mobile phone number and opting in to SMS communications through clubAIMEE, you agree to receive text messages related to your club's services, including dining reservations, event information, tee time confirmations, service requests, and other operational notifications. Message frequency varies based on member activity and club configuration. Message and data rates may apply.
To opt out of SMS communications at any time, reply STOP to any message. After opting out, you will receive a single confirmation message and no further messages will be sent unless you re-enroll.
For help, reply HELP to any message or contact us at info@clubaimee.com.
clubAIMEE does not share your mobile number with third parties for their own marketing purposes. Carrier messaging services are used solely to facilitate the delivery of club-related communications.
4. How We Share Your Information
We may share your information in the following limited circumstances:
- With the club you belong to: Member interaction data is shared with authorized club staff and leadership as part of the operational intelligence features.
- With service providers: We work with trusted third-party vendors (e.g., SMS delivery carriers, cloud hosting providers) who process data on our behalf under appropriate confidentiality agreements.
- As required by law: We may disclose information when required to comply with applicable laws, regulations, legal process, or government requests.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Clubs may request deletion of member data by contacting us at info@clubaimee.com.
6. Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights under applicable privacy laws, including the right to access, correct, or delete personal information we hold about you. To exercise any of these rights, please contact us at info@clubaimee.com.
8. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@clubaimee.com
- Website: clubaimee.com/contact